At Discount Cricket Outlet we try our hardest to offer the best service possible, and understand that while ordering over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through Discount Cricket Outlet (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging, with any tags attached and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Please note that before initiating a return you must contact us either via email to email@example.com or our contact form to discuss your concerns. Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.
For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any return postage relating to orders no longer required must be done at your own cost.
Any items that have been personalised (including international shirts) are non-returnable due to the customised nature of the product.
If you have received confirmation from us to return a damaged and or incorrect item(s) then please follow the instructions provided from our Customer Services team and return the item(s) within 7 working days of this confirmation being received.
Failure to return the item(s) within this timeframe may invalidate any agreement for replacement / exchange item(s) being provided to you.
Discount Cricket Outlet will refund any postage up to £3.45 (Royal Mail 1st Class Postage) for incorrectly dispatched items only. Please do not send back garments or equipment via any other method without permission from Discount Cricket Outlet
We will always deduct our postage costs from any refunds relating to exchanges or refunds of none faulty items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Discount Cricket Outlet will refund and take full responsibility for any cricket equipment items that have been incorrectly despatched.
Disposal of returned items
Any item that is returned to us where a repair or replacement has not been agreed must be collected or had postage paid within 3 months of the initial return. If the item(s) are not collected or posted within this time frame they will be disposed of accordingly.
Faulty / Damaged goods
Should you feel that you have received faulty goods then in the first instance please make contact with us by email to firstname.lastname@example.org to advise us of the situation.
The majority of manufacturers will offer a warranty period of 6 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t an Discount Cricket Outlet manufactured item. Any decision on these matters is made at their discretion and is final.
Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
• A copy of your original receipt or
• The order number
• The original packaging if possible.
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you send your items to:
Returns Department, Discount Cricket Outlet, Unit 4 Epsom Court, Bruntcliffe Avenue, Morley, West Yorkshire LS27 0LL