Discount Cricket Outlet Returns Details

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Should you feel that you have received faulty goods then in the first instance please contact us here to advise us of the situation. When emailing please include:

• Your order number.
• Description of the fault.
• Photos or video of the fault.

Most manufacturers will offer a warranty period of 6 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t an Discount Cricket Outlet manufactured item. Any decision on these matters is made at their discretion and is final.

Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.

This policy does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. This does not affect your statutory rights.

Return Address:
Returns Department
Discount Cricket Outlet
Unit 4 Epsom Court
Bruntcliffe Avenue
Leeds
LS27 0LL

Exclusions from this policy

PLEASE NOTE - we cannot accept returns or exchanges on any personalised items including Personalised Replica Shirts, Personalised Helmets and Cricket Bats which have utilised the Knocking in Service including bats that have had facing and edging applied to them. Any orders that include any of these items cannot be cancelled after the order has been received by us and will not be eligible for a return or refund.

Exchanging an item Policy and Process

Before considering returning an item for an exchange, please ensure it meets our refund criteria:

• Product(s) have been received within the past 30 days.
• Still in original packaging.
• Still has tags attached.
• Not a personalised item (Personalised Helmet, Personalised Replica Shirt, Knocked in or faced Bat)

We offer an exchange of all goods purchased through Discount Cricket Outlet (except those items deemed personalised as above), providing they are returned to us in their original packaging, with any tags attached and have not been used, within 30 days of delivery.

Any costs incurred to return items of this nature will be the responsibility of the customer, along with any responsibility for any items lost in transit when being returned. We would recommend a recorded delivery service to avoid these instances.

Please ensure that when posting your items back to us that you include:

• Your order number or copy of your order form.
• Name and Postal Address.
• A note confirming the items you are returning and the reason they are being returned.
• Confirmation of the item you wish to exchange the item for including size.

A payment of £5.99 will be taken for postage when sending back the exchanged item to the customer.

Please note that should items be received by us not in original packaging, without tags, signs of use or wear and tear, they will be returned to you in the condition we have received them. Items will be held until a further postage fee of £5.99 is paid in order to return the product to you.

If the item is not returned within 30 days we cannot offer an exchange. Items returned after 30 days will be resent back to the customer. Please note that the postage costs to send the item back out will be the customers responsibility. Items will be held until a further postage fee of £5.99 is paid.

Return Address:
Returns Department
Discount Cricket Outlet
Unit 4 Epsom Court
Bruntcliffe Avenue
Leeds
LS27 0LL

Exclusions from this policy

PLEASE NOTE - we cannot accept returns or refunds on any personalised items including Personalised Replica Shirts, Personalised Helmets and Cricket Bats which have utilised the Knocking in Service including bats that have had facing and edging applied to them. Any orders that include any of these items cannot be cancelled after the order has been received by us and will not be eligible for a return or refund.

Refund Policy and Process

Before considering returning an item for a refund, please ensure it meets our refund criteria:

• Product(s) have been received within the past 14 days.
• Still in Original Packaging.
• Still has tags attached.
• Not a personalised item (Personalised Helmet, Personalised Replica Shirt, Knocked-in or faced bat)

We offer a refund of all goods purchased through Discount Cricket Outlet (except those items deemed personalised as above), providing they are returned to us in their original packaging, with any tags attached and have not been used, within 14 days of delivery.

If the item is not returned within 14 days we cannot offer a refund. Items. Items returned after the 14 days are eligible for an exchange or store credit if returned within 30 days.

Where an order has attracted free delivery upon purchase, we will always deduct our postage costs of £5.99 from any refunds of nonfaulty and or unwanted items. Additionally, any costs incurred to return items of this nature will be the responsibility of the customer, along with any responsibility for any items lost in transit when being returned. We would recommend a recorded delivery service to avoid these instances.

Please ensure that when posting your items back to us that you include:

• Your order number or copy of your order form.
• Name and Postal Address
• A note confirming the items you are returning and the reason they are being returned.

Please note that should items be received by us not in original packaging, without tags, signs of use or wear and tear, they will be returned to you in the condition we have received them.

Return Address:
Returns Department
Discount Cricket Outlet
Unit 4 Epsom Court
Bruntcliffe Avenue
Leeds
LS27 0LL

Returns Policy

At Discount Cricket Outlet we try our hardest to offer the best service possible, and understand that while ordering over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.

As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through Discount Cricket Outlet (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging, with any tags attached and have not been used, within 14 days of delivery and that we have received written notification that a return is required.

We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns.  You may also incur additional charges for any items which are exchanged. 

Please note that before initiating a return you must contact us either via email to info@discountcricketoutlet.com or our contact form to discuss your concerns.  Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.

For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).

Any return postage relating to orders no longer required must be done at your own cost.

Any items that have been personalised (including international shirts) are non-returnable due to the customised nature of the product.

If you have received confirmation from us to return a damaged and or incorrect item(s) then please follow the instructions provided from our Customer Services team and return the item(s) within 7 working days of this confirmation being received.

Failure to return the item(s) within this timeframe may invalidate any agreement for replacement / exchange item(s) being provided to you.

Discount Cricket Outlet will refund any postage up to £3.45 (Royal Mail 1st Class Postage) for incorrectly dispatched items only. Please do not send back garments or equipment via any other method without permission from Discount Cricket Outlet

We will always deduct our postage costs from any refunds relating to exchanges or refunds of none faulty items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns.  You may also incur additional charges for any items which are exchanged.

Discount Cricket Outlet will refund and take full responsibility for any cricket equipment items that have been incorrectly despatched.

Disposal of returned items

Any item that is returned to us where a repair or replacement has not been agreed must be collected or had postage paid within 3 months of the initial return. If the item(s) are not collected or posted within this time frame they will be disposed of accordingly.

Faulty / Damaged goods

Should you feel that you have received faulty goods then in the first instance please make contact with us by email to info@discountcricketoutlet.com to advise us of the situation.

The majority of manufacturers will offer a warranty period of 6 months from the date of purchase on their products.  We reserve the right to seek the opinion of the manufacturer if it isn’t an Discount Cricket Outlet manufactured item. Any decision on these matters is made at their discretion and is final.

Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.

Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear.   This does not affect your statutory rights.

When we have requested for an item to be returned please include the following:

• A copy of your original receipt or

• The order number

• The original packaging if possible.

• Your delivery address, telephone number and email address

• A brief note outlining why the items are being returned

In order that we can deal swiftly with your returned goods may we ask that you send your items to:

Returns Department, Discount Cricket Outlet, Unit 4 Epsom Court, Bruntcliffe Avenue, Morley, West Yorkshire LS27 0LL