At Discount Cricket Outlet we try our hardest to offer the best service possible, and understand that while ordering over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through Discount Cricket Outlet (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Please note that before initiating a return you must contact us either by phone on 0800 2335 220 or email to firstname.lastname@example.org to discuss your concerns. Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.
For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any return postage relating to orders no longer required must be done at your own cost..
Discount Cricket Outlet will refund any postage up to £3.30 (Royal Mail 1st Class Postage) only. Please do not send back garments or equipment via any other method without permission from Discount Cricket Outlet
We will always deduct our postage costs from any refunds relating to exchanges or refunds of none faulty items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Discount Cricket Outlet will refund and take full responsibility for any cricket equipment items that have been incorrectly despatched.
Disposal of returned items
Any item that is returned to us where a repair or replacement has not been agreed must be collected or had postage paid within 3 months of the initial return. If the item(s) are not collected or posted within this time frame they will be disposed of accordingly.